After completion of the development, implementation and completion of testing of an information system life cycle doesn't ends.
During operation of the system is to be reckoned with that new requirements for additions and changes in functionality that will result from the requirements for improvements from customers and users, the effort to enhance the competitiveness of the offered product/service and therefore also of the whole business process, the changes in legislation, etc. The critical and complex systems for providing services without interruption, can never be left to their own fate without support.
First level technical support is an effective and immediate assistance to users of information systems. It provides solutions to known problems, including improvised solutions, and provides further communication with the second-level technical support.
Depending on the client's needs, we offer first level of support with other related services such as prophylaxis, evaluation of operational metrics, etc. For this purpose our company provides help desk and support services hotline.
Solved issues:
- Helpdesk, Hot-line
- Solving known problems
- Traffic Monitoring
- Communication with the second-level technical support
- Prophylaxis
- Optimization, identification of performance problems, etc.
- Benefits
- Availability and effective support for end users
- Guaranteed SLA for solving problems
- Solving problems with minimal impact on business
- Regular reports on implementation of the agreed SLA
Through a second-level technical support we provide solutions to problems arising from the usage of information system which due to the complexity are not dealt with the first-level technical support. We guarantee SLA parameters for solving problems and errors. We also provide support in addressing new and non-standard operational tasks such as data migrations, database upgrades, or minor changes in information systems.
Solved issues:
- Correction of reported errors
- Troubleshooting sof demands received from the first level
- Data migration
- Upgrading operating systems, databases
- Small change requirements
- Benefits
- Guaranteed SLA for solving problems and errors
- Thorough documentation of service
- Regular reports on implementation of the agreed SLA
- Support the development of our systems and supported third-party applications
For more information, please contact us -
sales@komix.cz
.