KOMIX successfully obtained the certification audit to ISO 20000-1
KOMIX during 2008 introduced a system of management services, according to the standard ČSN ISO / IEC 20000-1, and now it was successfully certified by CQS (Association for the certification of quality systems). KOMIX , which is a major supplier of software solutions and services, passed at the end of 2008 recertification audit ISO 9001:2001, now successfully completed the certification audit in accordance with yet less well-known standard ČSN ISO / IEC 20000 1. Czech certification company CQS granted to the KOMIX Certificate ČSN ISO / IEC 20000 -1 for services "Technical support of applications operations," Technical Support of infrastructure "," Technical Support of system software "," Support for testing "and" Outsourcing of applications operations. "
Standard ČSN ISO / IEC 20000-1 is the first worldwide standard aimed specifically to the management of IT services. The aim is to improve especially the quality and efficiency of IT processes and reduce the prices of services and costs by increasing efficiency . At the same time, it is necessary to fulfill the agreement on the level of service (SLA). Standard ČSN ISO / IEC 20000-1 uses the knowledge of the IT infrastructure library (ITIL) and has the advantages of international standard. For our customers obtained certificate indicating that the KOMIX provides its services at very high quality level.
Implementation of the requirements of this standard in practice requires a deep knowledge not only about processes in their own organizations and their effective management, but also on the methodologies used in IT (ITIL, RUP, etc.). Achieving the requirements of the ČSN ISO / IEC 20000-1 meant to introduce new processes and procedures such as the management of incidents, problems, requirements, change management or information security management.
"Implemented and certified quality management system certification and the successful acquisition of ČSN ISO / IEC 20000-1 is evidence that high-quality services and products is a priority issue for us. Software development, implementation of large-scale customer solutions and related services and poimplementační services to large corporations, in the company KOMIX Ltd. grew, requires strict management system, including the management of IT services. Our customers now have a clear signal that our services are really at high level and are we continually working to further improve them“ says Ing. Jiří Feřtek, quality manager at KOMIX. Integrated management system now includes three certified systems (EN ISO 9001, EN ISO 14001 and ČSN ISO / IEC 20000-1). In this year with further extension of the integrated management of the Management of health and safety at work according to the standard CSN OHSAS 18001. The certification will take place this year.